Terms and Conditions
Shipping and Delivery
We dispatch orders once a week, every Friday. If you place your order before 5 PM on Thursday, we'll send your parcel out the very same Friday. Please allow 3 to 10 days for your parcel to arrive.
Please ensure you provide the correct delivery address, as we cannot be held accountable for parcels sent to an incorrect address. Tracking information will be provided once your item has been shipped.
We currently only ship to UK Mainland and select European countries.
Returns Policy
Our 14-day return period begins once your parcel arrives at the delivery address. If, within 14 days of receiving your product, you find it does not suit your needs, you may return it for a full refund.
The buyer is responsible for return shipping costs unless the item is damaged or incorrect. Please email us first to confirm the return address. Refunds will be issued within 14 days of us receiving the returned item.
🚫 Note: Refunds may be reduced if the item shows signs of use beyond what is necessary for inspection (e.g., excessive wear, damage or missing parts).
Faulty or Damaged Items
If your item arrives damaged or significantly differs from its description, please email us within 48 hours of delivery, including clear photos and a description of the issue. Where applicable, we will offer a full refund, repair, or replacement.
Privacy Policy
We collect and process customer data solely for the purposes of fulfilling orders and communicating with you. Your information will not be shared with third parties, except where necessary to complete your purchase (e.g., with shipping providers).
If you have any issues or concerns, please send us an email at: pearlsofislamdrummingschool@gmail.com