Terms and Conditions – Pearls of Islam

Shipping and Delivery

We are a small team and dispatch orders once a week, every Friday. Orders placed before 5 PM on Thursday will be shipped the same Friday.

Please allow 3–10 days for your parcel to arrive after dispatch.

Important: Please ensure your delivery address is accurate, as we cannot be held responsible for parcels sent to the wrong address. Tracking information will be provided once your item has been shipped.

We currently ship to UK Mainland.

International Shipping – USA, Europe & Canada

We have paused all shipping to the USA and European Countries

Please note that shipping to the United States has become more expensive due to recent tariff and customs fee increases. Customers may also be charged duties or taxes at the time of delivery in their local currency. Pearls of Islam is not responsible for any country-specific tariffs, duties, or taxes; customers are responsible for any costs incurred.

We do our best to keep prices fair while ensuring your daff arrives safely and securely. Thank you for your understanding and support.

Local Pick-Up

  • Items will only be released to the customer or an authorized person. Identification may be required.

  • Pearls of Islam is not responsible for the item once it has been collected.

  • Local pick-up orders must be collected within the given collection date and time. Uncollected items may be subject to cancellation or restocking.

  • Refunds for local pick-up items follow the 14-day return policy, provided the item is returned in its original condition.

Returns Policy

Our 14-day return period begins once your parcel arrives. If, within 14 days, the product does not meet your needs, you may return it for a full refund.

  • The buyer is responsible for return shipping costs, unless the item is damaged or incorrect.

  • Please email us first to confirm the return address.

  • Refunds will be issued within 14 days of receiving the returned item.

Note: Refunds may be reduced if the item shows signs of use beyond what is necessary for inspection (e.g., excessive wear, damage, or missing parts).

Faulty or Damaged Items

If your item arrives damaged or significantly differs from its description, please email us within 48 hours of delivery with clear photos and a description of the issue.
Where applicable, we will offer a full refund, repair, or replacement.

Undeliverable Items

Pearls of Islam is not responsible for undeliverable packages. Such parcels will be returned to the sender, and the customer will be contacted to update their address.
A shipping fee will apply to reship returned packages.

Privacy Policy

We collect and process customer data solely for the purposes of fulfilling orders and communicating with you. Your information will not be shared with third parties, except where necessary to complete your purchase (e.g., with shipping providers).

If you have any questions or concerns, please email us at: pearlsofislamdrummingschool@gmail.com